DELIVERY, RETURN & EXCHANGE


1 - DELIVERY

1.1 - Time and Rates

Orders validated before 14h are shipped the same day. Monday through Friday (excluding holidays).
Orders placed on weekends ship on Monday.
Delivery times vary depending on the mode of transportation selected.

Free shipping on order over € 200

FRANCE
Colissimo: 48H to 72H - € 12.00

D.O.M T.OM
Colissimo: 48H to 72H - € 15.00

EUROPEAN UNION AND SWITZERLAND*
Colissimo: € 15,00

EASTERN EUROPE (NON-EU), NORWAY, MAGREB*
Colissimo: € 20,00 

OTHERS DESTINATIONS*
Colissimo: € 30,00

(*) Delivery times may vary depending on the country of delivery. It takes between 4-6 business days.

1.2 - Track your order

For all orders placed on Claudiapaz online store, you will receive a tracking number that will allow you to track the shipment of your order.

1.3 The delivery problems

1.3.1 Absence of recipient
In case of absence , a notice will be left in your mailbox. This notice of passage, the carrier will tell you if the package was made available in a post office or a second pass has been programmed. In case of prolonged absence, the parcel can be returned to us.
For any problem, please do not hesitate to contact us at the following address: shop@claudia-paz.com

1.3.2 - Damaged packages
We ask that you do not receive a damaged package (cardboard damaged, opened, damaged) it is imperative to refuse. If no reserve has been issued, we unfortunately will not be able to take into account any deterioration or disappearance, or to make compensation.

1.3.3 - The lost parcels
If you have any news of your package when it was shipped over 6 working days please contact us at: shop@claudia-paz.com
We will conduct a survey of services the carrier used to send and we will keep you informed as soon as possible.
 

2 - RETURNS AND EXCHANGES

2.1 - Return

If for some reason you are not satisfied ( e) your order , you can make one or more products within 10 days after receiving your parcel following the instructions below. Before returning the items that you want to fill out the return form and attach it to the parcel essential.

Download the return form 

2.2 - Return Address

Claudiapaz, 11, rue de l'Arc de Triomphe, 75017 Paris - France